Top 10 AI Agents for Customer Service

What if you could develop AI support agents without getting into the arduous process of writing code, meticulous data refinement, complex model training, and iterative optimization? Simply ingest your knowledge base, and a fully intelligent AI customer support agent will be at your disposal. 

That’s not just a vision—it’s already a reality for thousands of businesses that aim to scale exceptional customer service and boost their bottom line instantly. 

No-code AI customer service agent development platforms are revolutionizing customer interactions by abstracting away the complexities of traditional AI customer service agent development and delivering rapid, tangible value. Let’s explore how you can leverage this paradigm shift to empower your customer support infrastructure.
 

Best 10 AI Customer Support Agents 

Below are the top 10 AI support agent development platforms that are making waves in the industry due to their abilities to simplify AI customer service agent development. 

Explore how AI agents are transferring customer support services. 
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1. Assistents.ai

Assistents.ai is a modern AI agent development platform empowering businesses and enterprises of all scales to build customer AI agents for customer service without writing code. This no-code conversational AI agent development platform comes with a highly intuitive drag-and-drop builder where businesses can upload their knowledge base in various formats, teach their process, and get an intelligent AI customer support agent ready in no time. 

Here is how Assistents.ai is simplifying AI customer service agent development for businesses. 

Building an AI support agent with Assistents.ai is a piece of cake for every non-technical business as it offers a sorted 3-step process: teach & train the agents based on your needs, teach your workflows, and integrate them into existing systems. No coding, no modal training, and no deployment hassles. 

Highlights 

• Leverages APIs and webhooks to connect the AI support agents with their CRM systems, ticketing tools, and popular communication platforms like Slack and Microsoft Teams.
• An agentic AI workflow that facilitates the design of complex, multi-step processes that the AI agent can execute autonomously.
• Modal-agnostic approach, allowing you to choose from a range of LLM models
• Deploy AI support agents across the leading cloud platforms, including AWS, Azure, GCP, or Virtual Private Cloud. 
• Sensitive data protection using PII masking and encryption 
• Cross-platform AI-first customer support experience via chatbots, AI-powered apps, or AI interfaces 
• Pre-built templates with end-to-end customization 

Customer Support Solutions Supported

AI customer service agents, AI chatbots, Knowledge-based AI agents for self-service, automation AI agents for repetitive tasks, AI reporting agents for customer support, and so on. 
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2. Sendbird

Sendbird is a renowned communication platform that combines advanced AI agents, omnichannel messaging, and a variety of conversational tools to help businesses set up a powerful AI customer support service. 

It is built on proprietary machine learning models optimized for natural language understanding and conversational AI. What makes Sendbird a logical choice to build an AI customer service agent is its ability to integrate with the custom software stack. No matter what types of CMS tools you use, Sendbird can fetch customer communication to empower the AI customer service agents. 

Highlights 

• An intuitive centralized control center for building, testing, and evaluating AI agents for customer service. 
• Includes an AI agent validation test to ensure your AI support agents provide accurate and consistent responses before deployment.
• Risk-free sandbox for end-to-end AI customer service agent customization. 
• Can train AI customer service agents using an existing knowledge base and third-party tool data. 

Customer Support Solutions Supported

AI customer service agents, AI chatbots for customer service, and messaging apps. 
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3. Vertex AI Agent Builder

Vertex AI is Google's enterprise-grade platform designed to enable developers to create, deploy, and manage sophisticated AI agents with minimal coding. It allows businesses to build sophisticated AI support agents using a comprehensive suite of tools to automate complex tasks such as customer query handling, workflow automation, and data retrieval from business-customer interactions. 

Its built-in Agent Development Kit (ADK) is a highly flexible framework providing precise control over agent behaviour and decision-making process.

Highlights

• A repository of ready-to-use templates and tools to accelerate the development 
• Supports famous frameworks such as Crew AI, AG2, LangGraph, and LangChain. 
• Facilitates communication and collaboration between multiple agents through the Agent2Agent protocol. 
• Supports enterprise-grade connectivity with 100+ connectors
• Supports both short-term and long-term memory capabilities

Customer Support Solutions Supported

Multi-agent customer support system
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4. Copilot Studio 

Coming from a trusted name, Microsoft makes Copilot Studio a strong choice to build fully customizable AI customer support agents. Businesses can create a custom workflow that aligns perfectly with their specific customer support goals. Its users can build intelligent AI customer service agents directly using the Microsoft 365 Copilot Business, resulting in faster development. 

Highlights 

• Builds an AI agent for customer service that can learn from every interaction and improve every interaction. 
• Promotes scalability with additional capabilities like image generation. 
• Supports 1,500+ prebuilt data connectors 
• Built using natural language or a graphical interface

Customer Support Solutions Supported

Knowledge-only AI customer service agents 
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5. Relevance AI 

Relevance AI is a no-code AI customer service agent builder, enabling the hassle-free development of intelligent agents that can handle customer queries independently. You can build AI support agents that can perform tasks like handling customer queries, escalating an issue to human support, reporting & analysis, and more. 

The platform leverages the power of a variety of LLMs to incubate reasoning and decision-making abilities. 

Highlights 

• Pre-built templates to get started 
• LLMs like OpenAI, Meta, Anthropic, and Google are supported 
• Supports various tools such as searching Google or transcribing YouTube videos to extend the AI customer service agent’s capabilities. 
• Supports running custom AI tools on large datasets with a single click 

Customer Support Solutions Supported

AI customer service agents, AI tools, and customer support apps. 
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6. Voiceflow

Voiceflow is a no-code AI agent builder that assists businesses in building chat and voice agents exclusively for customer support. Users can design, prototype, and deploy highly intelligent conversational AI support agents without any coding and avoiding vendor lock-in. 

Businesses can use LLMs and NLPs of their preference for the development and deployment of the AI customer service agents on platforms such as web chat, Alexa, and Google Assistant. 

Highlights 

• Enables complex conversational AI support agents with human-like communication abilities. 
• Supports integration via APIs 
• SSO and advanced user management are supported for security 
• Provides Dialog Manager API or Knowledge Base API for voice-based AI customer service agents 

Customer Support Solutions Supported

AI-based voice assistants, conversational AI support agents, and AI chatbots. 
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7. Zapier Central

Zapier Central is one of the easiest ways to build fully autonomous AI customer service agents using an English-based command line interface. Designed exclusively for non-technical users, Zapier Central simplifies the development of AI agents that can perform various functions, from handling customer queries to preparing reports. 

You can choose from a variety of templates, such as email support, customer sentiment analysis, and so on. This is useful for those using Zapier CRM, as the agents can handle the tickets directly from the software and provide human-like responses. 

Highlights 

• Agents can access real-time data from sources such as HubSpot, Google Sheets, Google Docs, and Zapier tickets. 
• Basic access to Zapier automation platforms, such as Zapier Tables and Zapier Interfaces 
• SAML SSO supported
• Zap version control 
• Action and app restrictions 
• Connections via webhooks 

Customer Support Solutions Supported

AI customer support agents, AI agents for support ticketing, and AI chatbots. 
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8. AgentForce

AgentForce is a no-code AI support agent builder platform that allows organizations to build autonomous AI customer service agents to automate tasks such as answering customer queries, emailing customers, escalating the issue to the human team, etc.  

It features a drag-and-drop agent builder where instructions are given in natural language, knowledge bases are uploaded for the agents’ training, and then deployment takes place.  

Highlights 

• Powered by the Atlas Reasoning Engine to identify and reason customer queries correctly. 
• A Prompt Builder to build custom templates 
• Can train AI support agents using structured or unstructured data.  
• Uses RAG inside the Atlas Reasoning Engine to generate a feedback loop. 
• Model Builder to train AI models 

Customer Support Solutions Supported

AI customer service agents, AI troubleshooting agents, and AI chatbots. 

9. AgentGPT
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AgentGPT is an open-source no-code AI agent platform. Users can design and customize AI support agents capable of automating a variety of customer support-related tasks. The platform can accumulate data for AI agent training from multiple sources, synthesize it properly, and generate detailed reports for effective training. 

The free tier of AgentGPT allows businesses to develop and deploy 5 demo agents per day. However, for more functionalities, one has to upgrade. 

Highlights 

• Open-source and highly flexible 
• Utilized various LLMs for understanding and task execution 
• Supports browser-based deployment 

Customer Support Solutions Supported

AI customer support agents, AI chatbots, and AI customer reporting agents.

How to Choose the Best AI Support Agent for Your Business?

With AI customer support agents delivering measurable improvement in areas such as support team availability, response times, operational efficiency, and customer satisfaction, businesses need to make the right choice. 

For stakeholders, choosing the right AI support agent development platforms is not about a ‘smart’ customer support team. It’s also about performance under scale and system-level compatibility. 

Here’s how to make a smart move. 

Pay Attention to The Integration Abilities 

An AI support agent that doesn't integrate enough with the existing technology stack and workflow is like a wasted opportunity. Make sure the platform supports deep integration with tools such as CRM, help desk, data pipelines, internal and external APIs, and communication software. 

You should prefer AI agent development platforms that support native connectors, REST APIs, and webhooks to avoid high-friction deployment. 

Customization and Behavior Control 

What’s the use of having an AI customer service agent that is a replica of any other agent? To ensure the AI support agent can understand your niche customer profiles, it's crucial to choose a platform offering end-to-end customization and control over agents' behavior.

Some evident markers for this include support for prompt engineering and task orchestration logic.

Scalability & Performance

An ideal AI customer support agent can maintain the pace with the growing customer demands. Hence, businesses must assess the platform's ability to handle high concurrent sessions without any latency, load balancing for multi-agent systems, and elastic scaling across regions.

Learn more about multi-agent systems. 

Look for SLA-backed performance benchmarks and multi-tenant support if you're planning deployment across different business units or client accounts.

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How Ampcome Can Be Your Partner to Unlock a 5-Star Customer Experience

This one’s a no-brainer—an AI customer support agent can transform a business by revolutionizing how it communicates with its customers. However, what truly matters is bringing that vision to life by choosing and implementing the right AI support agents in the right way.

That's where a trusted AI agent development partner like Ampcome makes all the difference.

With its AI-first, no-code AI customer service agent development platform, it allowed businesses to have powerful and highly capable agents without any coding.

Build using templates and get a ready-to-deploy AI customer support agent in record time. Ampcome provides the expertise and support you need to unlock a 5-star customer experience powered by the best AI support agent technology.

The future of customer service is going to be led by AI agents, and Ampcome's AI agent development services can help you transform your customer interactions and achieve new levels of efficiency and satisfaction.

Start your no-code AI customer support agent development journey with experts. 

Schedule a meeting now! 

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